Distance Selling Regulations Compliance
At PS Look, we are committed to providing our business-to-business (B2B) customers with high-quality products and excellent service. To ensure transparency and compliance with the Distance Selling Regulations, we have established the following return and refund policy:
Right to Cancel
As a customer, you have the right to cancel your order for any reason within 14 days of receiving the goods. This applies to all orders placed online, by mail, or by telephone.
How to Cancel Your Order
To cancel your order, please inform us in writing via email at customerservice@pslook.co.uk within 14 days of receiving your goods. You do not need to provide a reason for the cancellation.
Returning the Goods
After notifying us of your intention to cancel, you have an additional 14 days to return the goods to us. Please ensure that the items are returned in their original condition and packaging.
Refund Process
Once we receive the returned goods, we will process your refund within 14 days. The refund will be issued using the same payment method that was used for the original purchase.
Postage for Returns
Please note that customers are responsible for the postage costs associated with returning the goods. We recommend using a trackable shipping method to ensure that the items reach us safely.
Contact Us
If you have any questions or need further assistance, please contact our customer service team:
Email: customerservice@pslook.co.uk
Thank you for choosing PS Look. We appreciate your cooperation and understanding in adhering to our return and refund policy.
Changes to This Policy
We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.